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Refund / Cancellation Policy

Private Training

  • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different trainer.  However, this cannot be guaranteed.
  • Any sessions missed with less than 24 hours notification ARE forfeited.
  • If you have not already paid for the session, your account/card will be charged for the full amount of the session.
  • If not card/account information is present, no further sessions will be conducted until the outstanding payment is received. (Additionally, reserved time slots may be lost if payment is not made in a timely manner)
  • Be sure to check your agreement for specific details.

Registered Programs

  • Pre-paid classes are refundable 3-days prior to the start date.
  • If you are unable to attend a program or miss a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us prior to your session start date.  However, we do charge a 30% cancellation fee.  This cancellation fee may be avoided if you opt for a service credit instead of a refund. (Service credits are only good for 30-days)
  • If we are notified after your session begins, we can only give you a credit for another program.  This credit is nontransferable and accounts for only the sessions remaining in your program at the time you requested cancellation.
  •      There is no cash refund.
  •      There is no refund for merely changing your mind.
  •      We are here to get you results and these results cannot be achieved if you fail to attend the program.
  •      This is not negotiable.
  • Be sure to check your agreement for specific details.

Individual Classes

  • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date with a different instructor or group.  However, this cannot be guaranteed.
  • Any classes missed without 24 hours notification are forfeited
  • If you have not already paid for the class, your account/card will be charged for the full amount of the session.
  • If not card/account information is present, no further sessions will be conducted until the outstanding payment is received. (Additionally, reserved time slots may be lost if payment is not made in a timely manner)
  • Be sure to check your agreement for specific details.

Consulting

  • No refunds are available for completed consulting services.
  • Unused, pre-paid and retainer-based consulting services may be eligible for a refund depending on the agreement between you and Transcending Borders Corporation.  Standard notice for cessation of services is one calendar month, but this may vary between contracts.  
  • Be sure to check your agreement for specific details.

Course Materials

  • These products are not eligible for return or exchange.
  • Should your materials be defective or damaged upon arrival please contact your instructor or consultant immediately.
  • Should you be dissatisfied with the quality or content of the file, we would be happy to hear your feedback. Please contact our organization.

Important notes:

All credit cards will be processed in American Dollar at the time of payment.  Transcending Borders Corporation is not responsible for any fees, charges, exchange rates, or additional charges levied by individual financial institutions or credit card companies.

If a dispute is filed via Paypal or your credit card company before first contacting Transcending Borders Corporation, the dispute must first be settled before refunds are made, which will likely lead to a delay in receiving any refund monies due.

Please Contact Us if you have any questions or concerns regarding these terms.

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